Frequently Asked Questions

LuckyKoala is an independent information service and third-party lottery ticket messenger. We provide a platform where you can find comprehensive information about Australian lotteries and use our service to purchase official tickets from licensed retailers on your behalf.

Yes. Our service is legal and operates by purchasing genuine tickets from official retailers. We do not operate our own lottery. We provide a confirmation of your ticket, and all your personal information is handled securely according to our Privacy Policy.

While our service is focused on Australian lotteries, you can often participate from other countries. However, you are responsible for ensuring that participating in lotteries online is legal in your country of residence. All players must be 18 years of age or older.

On each lottery's page, you will find an interactive number grid. Simply click on your desired numbers to select them. If you don't want to choose your own, you can use the "Quick Pick" button to have a set of random numbers selected for you automatically.

After you submit your request via the `mailto` link, we will process it and purchase the official ticket. You will then receive an email confirmation from us, which serves as proof of your entry. This confirmation will include your selected numbers and the draw details.

We check the results for all tickets we purchase. If you win a prize, we will notify you via email shortly after the official draw results are published. You can also check the winning numbers yourself on our Results page.

The process depends on the prize amount. Smaller, non-jackpot prizes are typically collected by us on your behalf and then transferred to you. For major jackpot wins, we will guide you through the official claim process directly with the lottery operator to ensure you receive your prize securely and in full.

In Australia, lottery winnings for individuals are generally considered tax-free. They are classified as a windfall gain, not income. For more details, please read our article on lottery taxes.